Frequently Asked Questions

Our regular services are Sunday at 10:00 AM (EAT), Wednesday at 6:00 PM (EAT), and Friday at 6:00 PM (EAT). For any special service updates, please check the Contact page or announcements on our social channels.

We are based in Kampala, Uganda. You can find full directions and map details on our Contact page.

Yes. You can watch online sermons and live sessions through our website's Live and Sermons sections whenever streams are available.

You can donate securely through our Give/Donations pages. We support trusted payment options configured on the website.

Donations are generally non-refundable unless there is a clear payment processing error. If you need help with a donation issue, contact support with your transaction details.

Yes. Donation confirmations are provided through the checkout flow and may also be sent by email when contact details are available.

You can use the support chat button on the bottom-left of the website for quick help, or reach us through the Contact page.

Yes. You can submit prayer requests through the Prayer page, and our team will stand with you in faith.

Open the website chat and choose "Chat with a person," then share your question. A staff member will reply as soon as possible.

No. Most content is publicly accessible. You only need an account for features like orders, downloads, and account-specific history.

Go to the login page and use "Forgot password" to reset your password securely.

You can view our Privacy Policy and Terms of Service from the footer on every page.